Privacy Policy and Terms of Service

Part I: Privacy Policy

1. Introduction

Supreme Wraps, together with its applicable affiliated companies, company-owned locations, and participating independently owned franchise locations, is referred to in this Privacy Policy as “Supreme Wraps,” “we,” “us,” or “our.”

We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains the categories of information we may collect, how we use it, when we may disclose it, the technologies used on our website, and the choices and rights that may be available to you.

This Privacy Policy applies to information collected through:

• Our website at https://www.supreme-wraps.com;
• Online quote, contact, scheduling, financing, and inquiry forms;
• Telephone, email, SMS, and other communications;
• Advertising and social-media campaigns;
• Customer-service and sales interactions;
• Franchise inquiry and application processes; and
• Other services, websites, forms, or digital properties that link to this Privacy Policy.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information that you voluntarily provide when you request information, obtain a quote, schedule a service, submit a contact form, communicate with us, apply for employment, or submit a franchise inquiry.

This information may include:

• Full name;
• Email address;
• Telephone or mobile number;
• Mailing or billing address;
• City, state, ZIP code, or preferred service location;
• Company or organization name;
• Vehicle make, model, year, trim, color, and condition;
• Vehicle photographs or videos;
• Requested services and project details;
• Appointment preferences;
• Communication preferences;
• Franchise interest, business experience, and related information;
• Employment application information;
• Payment or transaction information processed through an authorized payment provider; and
• Any other information you choose to provide in a message, form, call, email, text, review, or other communication.

2.2 Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect certain information through cookies, pixels, tags, software development kits, log files, local storage, and similar technologies.

This information may include:

• Internet Protocol address;
• Browser type and version;
• Device type and device identifiers;
• Operating system;
• Internet service provider;
• Approximate geographic location derived from an IP address;
• Referring and exit pages;
• Pages, content, and advertisements viewed;
• Links, buttons, and forms selected or used;
• Date and time of visits;
• Time spent on pages;
• Website navigation patterns;
• Advertising identifiers;
• Campaign attribution data;
• Conversion and lead-event information; and
• Information about interactions with our emails, advertisements, and social-media content.

2.3 Information From Other Sources

We may receive information from third parties, including:

• Advertising platforms;
• Social-media platforms;
• Analytics providers;
• Lead-generation providers;
• Scheduling and customer relationship management providers;
• Payment processors;
• Publicly available sources;
• Referral partners;
• Automotive dealerships or business partners;
• Company-owned and independently owned Supreme Wraps locations; and
• Other persons or entities from whom you asked us to receive information.

3. How We Use Personal Information

We may use personal information to:

• Respond to questions and inquiries;
• Prepare and deliver quotes or estimates;
• Schedule, confirm, modify, or cancel appointments;
• Provide vehicle-wrap, paint-protection, tint, coating, and related services;
• Process transactions and maintain transaction records;
• Provide customer service and technical support;
• Communicate about an existing or requested service;
• Send appointment reminders and service notifications;
• Send marketing communications where permitted;
• Administer loyalty, referral, promotional, or customer programs;
• Process franchise inquiries and applications;
• Process employment inquiries and applications;
• Personalize website content and advertising;
• Measure advertising performance and conversions;
• Create and manage advertising audiences;
• Conduct analytics and understand website usage;
• Improve our website, products, services, and customer experience;
• Detect, investigate, and prevent fraud, abuse, or security incidents;
• Protect our legal rights, property, customers, and personnel;
• Enforce our agreements and policies;
• Comply with legal, regulatory, tax, and accounting requirements; and
• Carry out other purposes disclosed when information is collected.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, remember preferences, analyze traffic, measure advertising results, prevent fraud, and personalize content or advertisements.

Cookies used through our website may include:

• Strictly necessary cookies: Used for core website functionality, security, and form operation.
• Preference cookies: Used to remember settings and choices.
• Analytics cookies: Used to understand visits, page usage, traffic sources, and website performance.
• Advertising cookies: Used to measure campaigns, attribute conversions, create audiences, and deliver advertising that may be more relevant to your interests.

You may control cookies through your browser settings and, where available, through the cookie-consent controls displayed on our website. Blocking certain cookies may affect website functionality.

Browser cookie settings may not affect technologies that operate outside traditional browser cookies. You may also need to adjust the privacy or advertising settings offered by the applicable service provider.

5. Google Services and Advertising

We may use Google products and services, including Google Analytics, Google Ads, Google Tag Manager, Google conversion tracking, Google Enhanced Conversions, Google Customer Match, and Google remarketing or audience features.

Google and other third-party vendors may show Supreme Wraps advertisements on websites, applications, search results, video platforms, and other locations across the Internet.

Google and other third-party vendors may use cookies, device identifiers, or similar technologies to:

• Serve advertisements based on prior visits to our website;
• Measure advertising impressions and interactions;
• Attribute inquiries, calls, form submissions, or purchases to advertisements;
• Limit how frequently advertisements are shown;
• Create, match, or measure advertising audiences; and
• Provide analytics and reporting services.

You may manage how Google personalizes advertisements by visiting: https://adssettings.google.com.

You may also learn about Google’s privacy practices by visiting: https://policies.google.com/privacy.

We do not intend to send Google personally identifiable information through website URLs, advertising tags, or data feeds in violation of Google’s policies.

6. Meta Business Tools

We may use Meta Business Tools, including the Meta Pixel, Conversions API, Facebook advertising tools, Instagram advertising tools, and related measurement and audience services.

Meta and its service providers may use cookies, pixels, device identifiers, and other technologies to collect or receive information from our website and elsewhere on the Internet. This information may be used to:

• Measure and report advertising performance;
• Attribute website activity to advertisements;
• Create or measure custom and similar audiences;
• Deliver advertisements that may be more relevant;
• Detect fraud and protect platform integrity; and
• Improve Meta’s advertising and measurement services.

You may manage certain advertising preferences through your Facebook or Instagram account settings.

You may learn more about Meta’s data practices at: https://www.facebook.com/privacy/policy/.

7. Other Analytics, Advertising, and Business Providers

We may use additional service providers for website hosting, analytics, customer relationship management, scheduling, call tracking, email, SMS, form processing, payment processing, marketing automation, advertising, file storage, cybersecurity, and business operations.

These providers may process information on our behalf or under their own privacy policies, depending on the service and circumstances.

8. How We Disclose Personal Information

We may disclose personal information to:

8.1 Service Providers

We may disclose information to vendors and contractors that perform services for us, such as website hosting, CRM administration, scheduling, communications, payment processing, analytics, advertising, data storage, security, and professional services.

8.2 Supreme Wraps Locations

Supreme Wraps may operate through company-owned locations and independently owned and operated franchise businesses.

When you request a quote, schedule service, submit an inquiry, or select a geographic market, we may send your information to the Supreme Wraps location responsible for or serving that geographic area. An independent franchise location may separately control information it receives and may maintain its own privacy practices.

8.3 Business and Referral Partners

We may disclose information to a business or referral partner when necessary to fulfill your request, with your direction or consent, or as otherwise permitted by law.

8.4 Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is required to:

• Comply with a law, regulation, subpoena, court order, or legal process;
• Respond to a government or regulatory request;
• Investigate suspected fraud or unlawful conduct;
• Enforce our agreements, policies, or legal rights;
• Protect the safety, rights, or property of any person; or
• Prevent or respond to a security incident.

8.5 Business Transactions

Information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, franchise transfer, bankruptcy, or other business transaction.

9. Mobile and SMS Information

We may disclose mobile information to vendors that help us deliver or support text messaging, such as telecommunications carriers, messaging platforms, CRM providers, and technical service providers. These disclosures are made only as reasonably necessary to operate and support our messaging program, fulfill your requests, maintain security, or comply with law.

The foregoing does not prohibit disclosure of information when required by law or as part of a merger, acquisition, financing, reorganization, or sale of all or a portion of our business, provided that the recipient is subject to appropriate limitations regarding the information.

10. Email Communications

We may send service-related emails and, where permitted, promotional emails. You may unsubscribe from promotional emails using the unsubscribe instructions included in those messages.

Even after unsubscribing from promotional emails, you may continue to receive non-promotional communications concerning appointments, transactions, requested information, security notices, or an ongoing business relationship.

11. Telephone Calls and Call Recording

When permitted by applicable law, telephone calls may be monitored or recorded for training, quality assurance, documentation, security, and customer-service purposes.

By continuing a call after receiving a recording notice, you consent to the recording where consent is required by law.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage customer relationships, maintain business and accounting records, resolve disputes, enforce agreements, protect against fraud, and comply with legal obligations.

Retention periods may vary according to the type of information, the nature of the relationship, operational requirements, legal obligations, and applicable limitation periods.

13. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, storage system, network, or electronic transmission is completely secure. We therefore cannot guarantee the absolute security of personal information.

14. Your Privacy Choices and Rights

Depending on your state or country of residence and subject to applicable exceptions, you may have the right to:

• Request confirmation that we process your personal information;
• Request access to personal information we maintain about you;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Request a portable copy of certain personal information;
• Opt out of targeted advertising;
• Opt out of the sale or sharing of personal information, where applicable;
• Limit certain uses of sensitive personal information, where applicable;
• Withdraw consent where processing is based on consent;
• Appeal a decision concerning a privacy request, where applicable; and
• Not be discriminated against for exercising an applicable privacy right.

The precise scope of these rights varies by jurisdiction. We may need to verify your identity before completing a request. We may deny or limit a request when permitted or required by law.

To submit a privacy request, contact us using the information provided in the Contact Us section.

15. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money in the ordinary meaning of the word “sell.”

Certain state privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly enough to include the disclosure of identifiers and Internet activity to advertising or analytics providers through cookies, pixels, and similar technologies.

Where applicable law gives you the right to opt out of these activities, you may exercise that right through our cookie-preference controls or by contacting us.

16. Global Privacy Control

Where required by applicable law and when technically detectable, we will process recognized browser-based opt-out preference signals, such as the Global Privacy Control, as a request to opt out of applicable sale, sharing, or targeted-advertising activities for the browser and device sending the signal.

Because these signals are browser- and device-specific, you may need to enable the signal separately on each browser and device you use.

17. Authorized Agents

Where permitted by law, you may authorize another person to submit a privacy request on your behalf. We may require proof of the agent’s authorization and may separately verify your identity or confirm the request with you.

18. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we collected personal information from a child under 13 without legally valid authorization, we will take reasonable steps to delete it.

19. External Websites and Social-Media Platforms

Our website may link to third-party websites, applications, social-media services, financing providers, payment providers, and other external services.

We are not responsible for the privacy, security, or content practices of third-party services. Review their policies before providing personal information.

20. International Visitors

Supreme Wraps primarily operates in the United States. If you access the website from outside the United States, your information may be collected, processed, stored, or transferred in the United States or another country whose privacy laws may differ from those in your location.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised version on this page and update the “Last Updated” date.

Material changes may also be communicated through the website or other appropriate means where required by law.

Part II: Terms of Service

1. Acceptance of These Terms

These Terms of Service govern your access to and use of the Supreme Wraps website, online forms, communications, content, and related digital services.

By accessing or using the website, submitting a form, requesting a quote, creating an appointment, or otherwise interacting with our digital services, you agree to these Terms of Service.

If you do not agree with these terms, do not use the website.

2. Eligibility

You must be at least 18 years old and legally capable of entering a binding agreement to use the website for transactions, appointments, or service requests.

By using the website, you represent that the information you provide is accurate and that you have the authority to submit information relating to the vehicle, business, telephone number, email address, or other subject of the inquiry.

3. Website Information Is General

Website content is provided for general informational and marketing purposes. Photographs, videos, descriptions, price ranges, installation timeframes, warranties, and service examples may be illustrative.

Website content does not constitute a binding quote, warranty, or service commitment unless expressly incorporated into a written agreement issued by an authorized Supreme Wraps location.

4. Quotes, Estimates, and Pricing

Any website price, starting price, price range, promotional offer, or preliminary estimate is subject to verification and may change based on:

• Vehicle size, model, trim, configuration, and condition;
• Existing coatings, films, wraps, paint damage, or body damage;
• Disassembly and reassembly requirements;
• Material selection and availability;
• Design, customization, printing, or color requirements;
• Installation complexity;
• Taxes, fees, shipping, or location-specific charges; and
• Other conditions discovered during inspection or installation.

A quote is not binding unless it is provided or confirmed in writing by the Supreme Wraps location performing the service.

5. Appointments and Deposits

Appointment requests submitted online are not confirmed until accepted by the applicable Supreme Wraps location.

A location may require a deposit, signed work authorization, material approval, design approval, or other documentation before reserving installation time or ordering materials.

Deposits, cancellations, rescheduling, storage, abandoned vehicles, material orders, and refunds may be governed by a separate written agreement or location-specific policy.

6. Vehicle Services and Results

Vehicle wraps, paint-protection films, window films, coatings, and related products are affected by vehicle condition, paint quality, prior repairs, surface contamination, age, environmental exposure, maintenance, and manufacturer specifications.

Specific results, durability, appearance, removability, and service life cannot be guaranteed solely from website descriptions or photographs. Product and workmanship warranties, if any, are governed by their applicable written warranty terms.

7. Independent Franchise Locations

Certain Supreme Wraps locations may be independently owned and operated franchise businesses.

An independently owned franchisee is responsible for its own local operations, personnel, customer agreements, estimates, scheduling, installation work, billing, refunds, warranties, and compliance obligations, except to the extent otherwise expressly stated in a written agreement.

Use of the Supreme Wraps brand does not necessarily mean that every location is owned or operated by the same legal entity.

8. User Submissions

You may submit messages, reviews, testimonials, photographs, videos, vehicle images, design materials, logos, trademarks, or other content.

By submitting content, you represent that:

• You own the content or have permission to provide it;
• The content does not infringe any third-party right;
• The content is not unlawful, fraudulent, defamatory, or misleading;
• The content does not contain malicious software; and
• Your submission complies with applicable law.

You grant Supreme Wraps a nonexclusive, worldwide, royalty-free license to use submitted content as reasonably necessary to respond to your request, prepare a quote, perform requested services, maintain business records, and protect legal rights.

We will not use identifiable customer photographs or testimonials in public advertising beyond the scope of applicable consent, authorization, contract rights, or law.

9. Acceptable Use

You agree not to:

• Use the website for unlawful, fraudulent, or abusive purposes;
• Submit false or misleading information;
• Impersonate another person or organization;
• Attempt to gain unauthorized access to a system or account;
• Interfere with website operation or security;
• Upload malware or harmful code;
• Scrape, crawl, copy, or harvest website data without authorization;
• Use automated systems to overload or disrupt the website;
• Violate another person’s privacy, publicity, or intellectual-property rights; or
• Use website content to create a competing database or service.

10. Intellectual Property

The website and its text, graphics, logos, trademarks, service marks, photographs, videos, designs, software, layout, and other content are owned by or licensed to Supreme Wraps and are protected by applicable intellectual-property laws.

You may view and use the website for personal, noncommercial purposes. You may not reproduce, distribute, modify, publish, sell, license, create derivative works from, or commercially exploit website content without prior written permission.

11. Third-Party Links and Services

The website may contain links to third-party websites and services. Those links are provided for convenience and do not necessarily constitute an endorsement.

We do not control and are not responsible for third-party websites, products, services, content, security, availability, or practices.

12. Promotional Offers

Promotions may be subject to separate terms, expiration dates, location restrictions, product availability, eligibility requirements, and exclusions.

Unless expressly stated otherwise, promotions may not be combined with other offers and have no cash value.

13. Electronic Communications

By communicating with us electronically, you consent to receive communications electronically, including by email, website notice, or other digital means.

Electronic communications satisfy legal requirements that communications be in writing to the extent permitted by law.

14. No Professional Advice

Website information does not constitute legal, tax, insurance, financial, engineering, mechanical, or other professional advice.

You should consult an appropriately qualified professional concerning matters requiring specialized advice.

15. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory.

Supreme Wraps disclaims all implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, accuracy, availability, and security.

We do not warrant that the website will be uninterrupted, error-free, secure, free from harmful components, or that all information will be complete, accurate, or current.

This website disclaimer does not modify any express written product or workmanship warranty issued in connection with an actual paid service.

16. Limitation of Liability

To the fullest extent permitted by law, Supreme Wraps and its affiliates, owners, officers, employees, agents, licensors, service providers, and participating franchise locations will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenue, data, use, goodwill, or business opportunity, arising from or relating to use of or inability to use the website.

To the fullest extent permitted by law, the total aggregate liability arising from or relating solely to the website will not exceed the greater of one hundred dollars ($100) or the amount you paid directly for access to the website during the six months preceding the event giving rise to the claim.

Some jurisdictions do not permit certain warranty disclaimers or limitations of liability. In those jurisdictions, these provisions apply only to the maximum extent permitted by law.

17. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Supreme Wraps and its affiliates, owners, officers, employees, agents, licensors, service providers, and participating franchise locations from claims, damages, liabilities, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising from:

• Your unlawful or unauthorized use of the website;
• Your violation of these Terms of Service;
• Your violation of another person’s rights; or
• Content or information you submit.

18. Governing Law

Unless another written agreement applies, these Terms of Service will be governed by the laws of the State of Texas, without regard to its conflict-of-laws principles.

Consumer rights that cannot lawfully be waived under the law of your state of residence remain unaffected.

19. Informal Dispute Resolution

Before filing a lawsuit relating to the website or these Terms of Service, you agree to send a written notice describing the dispute and the requested resolution to the contact information listed below.

The parties will attempt in good faith to resolve the dispute informally for at least 30 days after receipt of the notice.

20. Venue

Unless prohibited by applicable law or superseded by another written agreement, any judicial proceeding concerning these Terms of Service or the website must be brought in a state or federal court of competent jurisdiction located in the county and state where the applicable Supreme Wraps contracting entity maintains its principal business office.

21. Changes to These Terms

We may update these Terms of Service from time to time. Changes become effective when the revised terms are posted, unless a later effective date is stated.

Your continued use of the website after updated terms become effective constitutes acceptance of the updated terms.

22. Termination

We may suspend, restrict, or terminate access to the website at any time when reasonably necessary to protect the website, enforce these terms, prevent misuse, or comply with law.

23. Severability

If any provision of these terms is determined to be unlawful, unenforceable, or invalid, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

24. No Waiver

A failure to enforce a provision of these terms does not waive the right to enforce that provision or any other provision later.

25. Entire Agreement

These Terms of Service and the Privacy Policy constitute the agreement concerning use of the website, except where a separate written agreement applies to a quote, appointment, vehicle service, purchase, franchise inquiry, franchise relationship, employment matter, promotion, or other transaction.

Part III: SMS Terms of Service

1. SMS Program

By opting into SMS communications from Supreme Wraps through a website form, appointment request, quote request, contact form, franchise inquiry, written authorization, keyword, or other opt-in method, you agree to receive SMS or MMS messages from Supreme Wraps at the mobile number you provided.

Messages may include:

• Conversational messages relating to your inquiry;
• Responses to questions;
• Quote and estimate follow-ups;
• Appointment confirmations and reminders;
• Service, installation, and vehicle-status updates;
• Customer-care communications;
• Order, billing, or transaction notifications;
• Franchise inquiry communications;
• Review or feedback requests; and
• Promotional or marketing messages when you have separately consented to receive them.

2. Message Frequency

Messaging frequency may vary.

The number of messages you receive will depend on your inquiries, appointments, transactions, service activity, communication preferences, and whether you separately opted into recurring promotional messages.

3. Message and Data Rates

Message and data rates may apply.

Supreme Wraps does not charge a separate fee for participating in the SMS program, but your mobile carrier may impose message, data, roaming, or other charges under your wireless plan.

4. Opting Out

To opt out at any time, reply STOP to any message.

After you send STOP, you may receive a one-time confirmation that you have been unsubscribed. You will then no longer receive messages from the applicable SMS program unless you opt in again.

Opting out of SMS messages does not prevent us from communicating with you through non-SMS methods where otherwise permitted, including email or telephone.

5. Help and Support

For assistance, reply HELP to any message or visit: https://www.supreme-wraps.com .

6. Privacy Policy and Terms

Review our Privacy Policy at: https://www.supreme-wraps.com/privacy-policy .

Review our Terms of Service at: https://www.supreme-wraps.com/terms-and-conditions .

7. Consent Is Not a Condition of Purchase

Consent to receive recurring promotional SMS messages is not a condition of purchasing any goods or services.

Where a form includes separate transactional and promotional SMS choices, any promotional SMS checkbox should be optional and should not be preselected.

8. Authorization to Use the Number

By opting in, you represent that:

• You are the subscriber or customary user of the mobile number provided;
• You are authorized to consent to messages at that number;
• The number you provided is accurate; and
• You will notify us if the number is reassigned or no longer belongs to you.

9. Carrier and Delivery Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your carrier and is not guaranteed.

The SMS program may not be available through all carriers, devices, or geographic areas.

10. Mobile Information

Mobile information and SMS opt-in consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to telecommunications carriers, messaging platforms, CRM providers, and other vendors as reasonably necessary to transmit messages, provide customer support, maintain the program, protect security, or comply with law.

11. Changes to the SMS Program

We may modify, suspend, or discontinue all or part of the SMS program at any time. We may also update these SMS Terms of Service by posting a revised version on our website.

12. Sample Website Opt-In Disclosure

Contact Us

To ask a question, exercise an applicable privacy right, or contact us about these policies, use the information below: